LLM-based agents : From Digital Services to Cognitive Agents
Second International Conference on Innovative and Intelligent Information Technologies – IC3IT’26
- March 26-28, 2026
- Medina Solaria & Thalasso, Hammamet – Tunisia
Prof. Boualem Benatallah, full professor of computing at Dublin City University, Ireland
Title: LLM-based agents : From Digital Services to Cognitive Agents
Abstract:
AI enabled augmentation promises to transform services through data-driven automation and insights. The entire service economy is rapidly shifting to AI enabled augmentation, embracing deep changes that are required for increased productivity and effectiveness. Nonetheless, despite the early adoption, AI augmented service technologies are still only in their preliminary stages of development, with several unsolved challenges stemming from lack of computational abstractions and models to reason about ambiguity and uncertainty that are inherent in data-driven processes. We will revisit abstractions, concepts, and techniques in data-driven service models and middleware. A key challenge also lies the synergy between human and machine, and AI – augmentation will seek to achieve bridging the gap between disparate systems and processes, and between human and machine We will discuss synergies between intent-based composition, composition synthesis, quality control and other technologies as step forward to scale AI augmented services enablement.
Bio:
Prof. Benatallah is full professor of computing at Dublin City University (DCU, Ireland) since Jan 2022. He has had over 21 years as a senior lecturer, associate professor, professor and then Scientia professor at UNSW Sydney (Australia) before joining DCU. He held visiting professor positions at several prestigious research institutes and universities including INRIA-LORIA, Trento University (Italy), Clermont Ferrand, University of Lyon, Paris Dauphine University (France). Prof. Benatallah’s main research interests are developing fundamental concepts and techniques in service Web services middleware, business process automation, process mining, quality control in crowdsourcing services, automated and crowdsourced training data curation, intelligent and AI-augmented services, conversational AI, context aware and compositional task-oriented conversational services. He has published more than 350 refereed papers including more than 100 journal papers. Most of his papers appeared in very selective and reputable conferences and journals. His research attracted a large amount of competitive grant income. He is frequently invited to give keynotes and seminars at international conferences, workshops and PhD schools. Prof. Benatallah has been general and PC chair of a number of international conferences. He has been guest editor of several special issues for reputable international journals. He is/was member of the steering committee of BPM (Business Process Management, 2005-2022) and ICSOC (Int. Conference on Service Oriented Computing) conferences (2008-present). He is co-chair of the steering committee of the CoopIS conference. He is member of the editorial board of numerous international journals including ACM Computing Surveys, ACM Transactions on Web and IEEE transaction on services computing, Springer computing, distributed and parallel databases journals. He was associate editor of IEEE transactions on cloud computing (2016-2020). He was a member of the Executive Committee of IEEE Computer Society’s Technical Committee on Business Informatics and Systems. He was a founding member of the team, comprising multiple university, government and industry partners, that proposed the Smart Services CRC (Cooperative Research Centre), 2007. He was research stream leader and a key contributor (2015-2019) at the Data 2 Decisions (D2D) CRC. He supervised over 38 research (33 PhD and 5 Masters by Research) students to completion as principal or joint supervisor. He was also associate supervisor of several research students. He is a fellow of the IEEE, AIIA, and EAI.